Help

Help Page + FAQ

How can I pay for my order?

We accept payments from Visa, MasterCard, American Express or regular bank account payments - all through PayPal, a service you do not need to sign up for to use! We currently do not accept cash or check.

How long will my order take to arrive?

US orders should arrive within 5-10 business days and international orders within a 10-15 business days however this varies from country to country based on your respective CUSTOMS dept.

How much is postage?

Free Shipping

Do you ship worldwide?

Yes, Paypal will calculate and show you the postage costs on your order before you pay. We want you to order from abroad, so we keep the postage costs low for international orders

Will I get a tracking number for my shipment?

Yes! You will receive a confirmation email with a tracking number about 2-5 business days after your order is placed. Make sure you also check your SPAM folder just in case our email gets stuck there.

Will you restock sold out items?

Yes we do keep an eye out on Facebook and Our Blog for updates.

Can I return or exchange an item I have ordered?

Yes you can.
Please email us [email protected] regarding your return or exchange so that we can handle your return/exchange.

1. Replacement: You can send the product back to us and we will be happy to repair it back to the original design provided all the original pieces were sent back. If some of the pieces in the original design could not be located we will repair the product to a design that is comparable to the original (for rings, the shape/positioning might alter even if all the original pieces are sent back).

2. Exchange: Within 60 days, if your product should break you can select a new product for the same dollar amount your original design sold for.

3. Refund: Within 15 days, you can choose to receive a full refund for the original dollar amount of the purchased product, but all returned merchandise must be sent back in its original container/bag, in a completely unaltered state.

You are welcome to get in touch with us via our Facebook or Blog pages however if you would prefer to email click on the "Contact" link

Contact us for all further inquiries